Return and Refund Policy

Returns and Refunds (for non-DogGoods Do Good Branded products)

For warranty information of DogGoods Do Good ® exclusive products, go here.

General Terms and Conditions:

Returns and refunds for non-DogGoods Do Good Branded products is good for 30 days. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Several types of goods are exempt from being returned. Perishable or consumable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.


Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted. For example:

 

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that have been opened
  • Any item not in its original condition, is damaged or missing parts for reasons not attributable as our error.
  • Any item that is returned more than 30 days after delivery 


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.


If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.


Next contact your bank. There is often some processing time before a refund is posted.


If you’ve done all of this and you still have not received your refund yet, please contact us at support@doggoodsstore.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@doggoodsstore.com and send your item to: 

DogGoods Warehouse 
600 W. Bayaud Ave
Denver CO 80223
United States of America


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
We usually provide the shiping label to return your product. Our returns warehouse is located at: 

DogGoods Warehouse 
600 W. Bayaud Ave
Denver CO 80223
United States of America


Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and any applicable restocking fees will be deducted from your refund.

Transit times for your return and/or exchanged product will vary depending on your destination address. With the exception of certain cases, packages are usually sent using Standard/Ground shipping, using the carrier's standard insurance coverage, if any, for any damages or lost packages during transit. We can't guarantee that we will receive your returned item, but we will work with you to honor the carrier's insurance, if any, in the unlikely event that the return package gets lost or damaged. 

 

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