FAQ

Q: How do I check the status of my order?

A: Please allow up to 3 business days to have your order processed. Our fulfillment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a tracking number to your order. You may also visit our website at any time and click on our Order Status page to find the real-time update of your shipment. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping take?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 3-5 business days for Standard/Ground Shipping. For International orders, please allow up to 30 days.

Q: Do you ship Internationally?

A: Yes, we ship internationally on some products. 

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information.

Q: Do you provide a quality guarantee for all the products being sold?

A: If you find manufacturing-related damages to the product, contact us immediately! We will work wih you to make it right. We always try to do right by our customers. Please visit our refund policy page for complete details.  If you have any additional questions that has not been addressed in our FAQ, please contact us at support@doggoodsstore.com or use the contact form below, and we will get back to you as soon as possible.

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